how to return items to flexshopper

Now I'm told my account is closed and I am not owed any money. Please review all emails from the resolutions area and from this BBB complaint. Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. Additional parts, extensive labor and installation charges are extra. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Delayed ship times and store pick-ups are not normal circumstance for our company. I paid my elevtric bill. I told them it must be a scheduled pick up and they wont accept. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. They should be audited by the IRS! I believe this company purposely hides balances so they can continue to charge. FlexShopper Lease-to-Own | Top Brands & Retailers NO HELP from both calls. I selected monthly . And yes they often mess up payments and WILL NOT REVERSE FEES. FlexShopper - How it Works - YouTube What is stopping me from ordering from you and then not With FlexShopper: Also, we work with you and your changing lifestyle. Echo Dot) and all items were sent and delivered to the address on file. Customers can get started leasing with no money out of pocket on most items. Simply take a photo of the product you want and fill out a simple form. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You can lease the things you want for a year. The item came and did not Bluetooth as it should. We'd like to further investigate and resolve your concerns. It was horrible and they just kept taking payments out. Dont thingking? Find Out How it Works | Rent to Own Today w FlexShopper This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. I will never work with this company again! You all broke your own protocol with this account and did not keep the consumer in mind. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. JoAnn you are obviously an idiot and CANNOT read. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. Thank you for the feedback. 5 Good credit is not necessary but not everyone with bad credit is approved. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. I ended up sending them back because they were the wrong size. FlexShopper You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . Contact Us - FlexBlog | FlexShopper You can pay off the lease at anytime and there are great pay off options available. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. When ***** left I am sure someone was seeing my emails from September all the way to December. FlexShopper offers easy weekly payments for the top brands you want at Said will have a supervisor call me today have heard from no one. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. They'll own their product after 52 weekly payments or sooner with early purchase options. I have tried calling this company several times the first time was yesterday and they said they would look into it and send me an email. They have not contacted me for payment, to say I had a balance or that they never received the item back. They will work with you on payments. They take money out of my account on 3 different days in one single week, every week! Read your agreement and make sure you arent wrong. Their customer service team is excellent and always willing to help with any issue you may have. I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. That's a great question, Melissa. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. You can choose to pay a lump-sum to complete the purchase ahead of the deadline if your financial situation changes and you no longer want to make weekly payments but enjoy owning the product sooner. The lease was closed on 03/20/2023, and the payment was posted successfully. Even if you are struggling with bad credit, we can help. Early payoff. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). Support was fantastic. Simply click on the product category 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Monthly draft modifications require payment in advance. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. 2022 FlexShopper LLC. Flex Shopper was horrible. I paid off 2 items. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Save and Increase Sales. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. Please reach out to our billing department and request to speak to a supervisor or manager. They exploit those who they feel will not pay before the 90 days and they continue to steal money from those who do pay before the 90 days. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. Theft of rental property is a crime in Washington. Placed an order 3 times for pickup from Best Buy. My original complaint with Flexshopper was that I was told wrong information and customer service stated on multiple accounts that my original balance would stay in the system and would not go up. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. An Affordable Way for Customers to Get the Products They Need. Customers aren't stuck with unwanted products or debt. For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. This is your estimated weekly payment if you used your entire spending limit. They owed me 98.22, just imagine doing this to 1/2 of their customers. Do NOT order from them! For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. If the consumer has any further questions or concerns, please email ******************************************* or via phone at **************. Flexshopper never sent me a confirmation number I reached out to them and by time they responded to me they said my merchandise was shipped ! I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. For one, unless you have a weekly paycheck, this site isn't for you. I called and set up my new bank credit card and paid 4 payments up front. Ive paid off another Xbox and a miter saw an never had a problem. I started using flexshopper last year. Called flex shopper for manufacturer info and they was not able to help me. Stay away from this place. The billing department always listened to my concerns. We are here to assist and would appreciate the customer's cooperation with providing a copy of the police/incident report they received when they contacted their police department. Login with the username and password you used to purchase the item that you want to return. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. I keep getting the run arounds about getting my refund. Our goal is to help consumers with bad credit get goods they want through a Lease. They can return their product to FlexShopper any time after their initial term (typically one week). Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. FlexShopper acquired the assets of Revolution Financial, Inc. in December "You telling me this now?!" Do not bother trying to make purchase from here. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Website says they will attempt to charge my "primary" payment method when a payment is due. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. Have had nothing but trouble out of this outdated computer. RCW 9A.56.096 lists out 724 Reviews of Flexshopper.com - Sitejabber FlexShopper is a lease-to-own website that allows you to buy products In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. How it Works - FlexShopper Why ask me to select monthly or weekly if your going to ignore my selection and just set it up as weekly and let the customer assume their selection is how its going to be done. Never again will I use them. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. This makes it less expensive to purchase the items before the end of the term of the Lease. For further assistance, please contact our *************************** at ************** or email us at**************************************. It should be clearly displayed somewhere in the body of the email. Here are 8 tips for writing great reviews. They're scammers in America. This credit will be applied to the second weekly payment due, provided your first payment clears. After this I was assigned to ***************** who would collect on my account. Payment Method Letting customer service know of your financial developments is an excellent way to keep your account in good standing. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site 2023 Trustpilot, Inc. All rights reserved. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. Told me I was good. He listened through all calls and verified that the communication had been off and that communication had been incorrect. Some restrictions and exclusions may apply. This company has been nothing but a nightmare because ***** had informed me during his time working on my account that the contract had been restructured to finish the rest of the $1,013.00, but when I get called by the third party you all sold my account for more than the agreed upon amount. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. 1. We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. I seriously wish I could give it zero stars if I could! Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Their rep did not do her job. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. RUN DONT WALK away from this company. I was able to provide proof that I had been contacting in since November trying to reach ***/*****. I WILL FIGHT THEM! 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Adjusted I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? FlexShopper My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. We are a lease to own company that provides consumers with 3 payoff options.1. 158 complaints closed in the last 12 months. WebShopping on the FlexShopper marketplace is easy. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. I will be contacting my states attorney generals office. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. FlexShopper Merchants The transit time will vary by delivery address. Extremely deceptive company charging double or triple what an item is worth. I spoke to a customer sales associate Garry earlier today. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Theu are gready and should be avoided. So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all. No email, no phone call or letter to alert of a problem. You will regret it. Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. 2022 FlexShopper LLC. This option is more than the 90 same cash price but less than the 52 weeks payoff3. The FlexShopper Wallet is FDIC insured, so you know your money is safe. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. Customers can save money and own sooner with early purchase options. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper.
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