Delivery Policy
At Ahlam Design, we strive to provide a seamless and efficient delivery experience for our customers. Please read our delivery policy carefully to understand our practices.
Shipping Locations
Domestic Shipping
We currently offer shipping within Oman. We are working on expanding our delivery services to international destinations in the near future.
Shipping Methods and Charges
Standard Delivery
- Within Muscat: 2-3 business days.
- Other Regions in Oman: 5-7 business days.
- Shipping Charges: A flat rate of OMR 2.000 applies to all standard deliveries within Oman.
Express Delivery
- Availability: Currently available only within Muscat.
- Delivery Time: 1-2 business days.
- Shipping Charges: A flat rate of OMR 5.000 applies to all express deliveries within Muscat.
Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Order Cut-off Time: Orders placed after 2 PM will be processed the following business day.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
Delivery Attempts
Our delivery partner will make up to two attempts to deliver your order. If the delivery is unsuccessful after two attempts, the package will be returned to our store, and we will contact you to arrange a new delivery date.
Delivery Issues
Damaged or Lost Packages
If your package is damaged during transit or lost, please contact our customer service team immediately . We will investigate the issue and work to resolve it as quickly as possible.
Incorrect Address
Please ensure that your delivery address is correct when placing your order. Ahlam Design is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
In-Store Pickup
We also offer an in-store pickup option at no additional cost. You can select this option during checkout and pick up your order from our store in Muscat. You will receive an email notification when your order is ready for pickup.