Frequently Asked Questions (FAQ)
About Ahlam Design
1. What is Ahlam Design?
Ahlam Design is a premier fashion store based in Oman, specializing in exquisite Abayas and dresses. Our collections are designed to cater to modern tastes while preserving traditional elegance.
2. Where is Ahlam Design located?
Our store is located in Muscat, Oman. For detailed directions and store hours, please visit our Contact Us page.
Products
3. What types of clothing do you offer?
We offer a wide range of Abayas and dresses, including casual, formal, and special occasion wear. Our designs are unique, blending contemporary styles with traditional elements.
4. Are your Abayas and dresses handmade?
Yes, many of our pieces are handcrafted by skilled artisans, ensuring high quality and unique designs.
5. Do you offer custom designs?
Yes, we offer custom design services. You can schedule a consultation with our designers to create a piece tailored to your preferences.
Ordering and Payment
6. How can I place an order?
You can place an order through our website or by visiting our store in Muscat. For online orders, simply add items to your cart and proceed to checkout.
7. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and cash on delivery (within Oman).
8. Is online payment secure?
Yes, we use secure payment gateways to ensure that your personal and payment information is protected.
Shipping and Delivery
9. Do you ship internationally?
We now offer international shipping to selected countries. Please refer to our shipping options at checkout to see if your country is included.
10. How long does delivery take?
Delivery within Muscat typically takes 2-3 business days. For other regions within Oman, delivery may take 5-7 business days.
11. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Returns and Exchanges
12. What is your return policy?
We accept returns within 14 days of purchase, provided the item is in its original condition with all tags attached. Custom designs and sale items are not eligible for returns.
13. How can I request a return or exchange?
To request a return or exchange, please contact our customer service team at [email address] or visit our store.
14. Who pays for return shipping?
The customer is responsible for return shipping costs unless the item received was damaged or incorrect.
Customer Support
15. How can I contact customer support?
You can contact our customer support team via email at [email address] or by phone at [phone number]. Our team is available from 9 AM to 6 PM, Saturday to Thursday.
16. Do you offer styling advice?
Yes, our team of fashion experts is available to provide styling advice and help you choose the perfect outfit for any occasion. You can book a consultation through our website or in-store.
If you have any other questions, please feel free to contact us. We’re here to help!