We were unable to proceed with our holiday due to COVID closures and canceled our trip. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Best personal travel experience. It . We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. I fell in love with Italy when my husband and I backpacked our way through central Italy. We've just booked our honeymoon with Audley. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Great trip. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. 50 Best Travel Agencies in 2023 | ConsumerAffairs The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. We had used the company on 4 occasions before and knew we could trust them. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. I returned last month from Japan and Vietnam. 10)We are also owed a refund for the Mehane ******************* tour as well. We hired Audley Travel to assist of with planning our trip to Thailand. Audley Travel Reviews | Read Customer Service Reviews of www No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). We arrange trips to more than 80 destinations throughout the world and across each continent. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Trustpilot is assessing this review in accordance with our flagging process. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. Hayley Ryan organised it for us and delivered what she said she would. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Both extremely knowledgeable, professional and patient! Dear MarilynThank you for sharing your kind comments with us. Best wishesAudley Travel. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. I can highly recommend audley. We've had some brilliant holidays with Audley but the latest one planned is hard work - for us. Once again, Audley Travel remains the gold-standard of holiday planners! Thank you for having an open conversation with us about your experience. This is not the case in our experience with Audley. We would definitely travel with Audley again, it was worth every penny! Great personal attention provided by knowledgeable team. Speak to a certified specialist to start planning your tailor-made vacation. 2023 Trustpilot A/S. Best personal travel experience. The destination is great. Audley Travel | Complaints | Better Business Bureau Profile There are much better people out there. Start planning your next adventure with Audley. Rated 4.8 out of 5 based on 3261 reviews on. BBB is here to help. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. Audley Travel were amazing and honoured our booking at the original price. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. even due to COVID. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. Audley Travel Reviews | Read Customer Service Reviews of www Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. All of the tours, including helicopter trips and day cruises were excellent. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. We visited Bangkok, Chiang Mai and Phuket. She kept in touch regularly with us and was very helpful in explaining everything. Dear Mr TarantThank you for taking the time to graciously update your review. The world is a big, wide-open place, and making decisions can be difficult. Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. I cant tell you how much we enjoyed every minute, Not one hiccup. The company office is an open concept and thrives on collaboration to ensure success. Nothing was overlooked. We met other Audley travellers who were equally delighted with their trips. This is just another example of the lack of follow up Audley has. We are quite fussy with our travel plans and yet nothing was too much trouble. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. As such we are do a full refund for the difference. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. It was full of useless information, but lacking in facts that I needed. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Thank you Mat, thank you Audley. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Regarding Audley, the hotels and most excursions were fine. Hotels and tours were all excellent and within walking distance of restaurants and shops. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. And we were informed that the room we switched to was much less expensive than our original room. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Nepal is a very special place, we loved it. Audley Travel Sales Specialist Reviews | Glassdoor See the review above. We compared costs against other providers and they were competitive. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. It was great to be traveling again and everything went very smoothly. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Thank you Isabelle and Audley Travel. We did not come to Audley to add to our stress but unfortunately that is what we got. If I was spending that amount of money on a holiday I would certainly have done plenty of research BEFORE I booked. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. We met other Audley travellers who were equally delighted with their trips. I can highly recommend Mat for travel to Asia and Monty for travel to USA. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Audley Travel | Better Business Bureau Profile Hi LizThank you for taking the time to share your kind comments with us. The place was Awful. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. Japan was hit or miss, but Vietnam was great. Booked a 16-day trip to Hawaii covering three islands, self-drive. Travel companies ar businesses that need to make money. Speak to a certified specialist to start planning your tailor-made vacation. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. The advice given was excellent in terms of time of year to visit, locations and what to do. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. UK clients only. We finally booked Thailand with Mat and could not have been happier. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Read 5,650 Reviews. Audley Travel Reviews | Read Customer Service Reviews of www Unequivocally remains my default go-to planner! I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. Verification can help ensure real people write reviews about real companies. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. It features trip ideas from our specialists alongside hand-picked stays and experiences, and introduces our approach to creating meaningful travel experiences. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. It is the fault of the Audley process as a whole. Working at Audley Travel: 7 Reviews In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Entirely unprofessional. Reply from Audley Travel. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. I'll just say I learned my lesson and won't repeat it. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We also ensure all reviews are published without moderation. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. Brilliant. At $1200. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. Yes, he did show up the last minute, but it was unnecessary stress as was many moments during our trip. Yelp users havent asked any questions yet about Audley Travel. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews Audley are recruiting on mass without taking into consideration the quiet periods. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston Audley Travel is a tour operator. AUDLEY TRAVEL - New Mill Lane, Witney, Oxfordshire, United - Yelp Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. Thank you for leaving such a wonderful review of your vacation in South Africa. We have no hestitation in reommending them. I hope overall you had a wonderful holiday, it is as you say, a great destination! Anyone can write a Trustpilot review. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. This was a three train, two bus trip each way. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! I wholeheartedly thank Mat for everything he did for us. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia We've just booked our honeymoon with Audley. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. Responsible travel is part of Audleys DNA. BBB Business Profiles generally cover a three-year reporting period. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. He listened carefully to our thoughts and then planned us an excellent trip. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Since then, I've been fortunate to experience a growing number of countries around the world while continuing to add to a list of must-see destinations.