He called me to ask me to pay, I put his registration in and it was confirmed the make, model and colour of his vehicle. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. where they asked me for a payment of the DART CHARGE Do you guys have any idea what kind of fine I'm looking at? No downside to it. No just use the Payzone finder and make your payment. I cannot pay for the one I missed, I tried on Monday on the phone. Certainly worth a go. now as long as we have the 0300 phone number but unless we are going to Kent or Surrey we would now use the anti- clockwise direction of the M25 to save the hassle especially for Gatwick or Heathrow. I drove back from Ipswich on 10 June there was a major accident and I queued for 2.5 hours once the traffic got going I just continued on my journey. When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. If the former it seems a very good idea, seems one would win all round. I completely agree. Read our full guide to Dartford Crossing changes here. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. This is a ridiculous situation where drivers should be able to attempt to pay but have it refused if not liable. Could you help a little further and tell me where I write to? What the hell are they playing at. Husband phoned them up and the guy basically said tough you will have to appeal it. Id also be going to the gov website and paying. I could put in any number plate and pay, even if the vehicle has not crossed. So i registered for an account at the website and deposited some money via creditcard(no other payment methods, how convenient), so far so good. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. I have the same issue. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. I suddenly remembered about four days later and immediately paid online. This option lets you pay for pay for individual crossings up to 12 months in advance. and do your self a favour credit your account with a tenner! LS1 9QF. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! The official Dart Charge site will confirm the make and registration before allowing motorists to pay. I would pay now and there is a chance youll be okay. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. Stress is a major downer on your immune system, take care of yourself. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. How can I deal with it, any suggestion? I am very interested and heartened by the outcome of your independent tribunal. Have I any chance of appealing against this unreasonable charge? British citizens are shocked, the foreigners visiting are dismayed by our practice. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. We have not heard this policy is changing. WebChallenge a penalty charge notice. Never did pay it, a few threatening letters arrived, duly ignored, eventually they went away. Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. Hi Folks, This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. Hi Chloe 10. I called them, explained the situation. Put your PCN number and vehicle reg in on the next page etc. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. They could access your bond from your birth certificate and collect on the funds therein, that have accumulated since your informants (parents) registered you when you were birthed onto the land as an asset for a lifetime of tax revenue. Only remembered 4 days after and paid the 5. Hi, please can you tell me where the signs were located in July of last year? I will look into it to confirm the situation. Three points: Did not pay on our 1st crossing. Hope the trip was good otherwise. I've added it to my auto pay account with my other car so at least we're sorted for future trips! I have today 14/11/2015 received a charge certificate for 105. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. I would like to complain as I cant agree to pay the penalty. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). Thanks for the message and were glad it helped. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). Yes, you have 24 hours to pay the charge after crossing the Dartford Crossing. Do you know if they have abandoned that practice? vorrei essere ricontattato per mail Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. Expected letter came today, 70 but only 35 if paid within 14 days. So after a hideous long day on the road you get home have dinner, a couple of beers etc etc and of course forget the stupid crossing then get a fine through the post. Since this is a huge money, I think some good solicitors can do something. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. Thanks for commenting. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! By phone on 0300 300 0120 (5am to midnight) By using the Pingit app on any smartphone, available for iOS, Android and Windows Phone. At least they were civil. It was their computer system that told me what to pay after entering his registration number!!!! Lets see if they are human. WebIf you forget to pay the Dart Charge online payment before or on the day of crossing you have the option to pay by midnight the day after you cross. I am now being billed for 6 for the 2 crossings and have appealed. Dartford Crossing payment and Dart Charge guide | Carbuyer Hi You will need to give them a call. feedback The cost of a van is 3.00, so the system should ask for the correct amount. I simply cannot believe this is allowed to continue, its a scandal. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Chiedo se possibile un rimborso e una risposta. The system is not logical and has many gaps. You should be given a 14-day reprieve on the first crossing at least. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. Why is there no information at service areas near the Dartford Crossing? This I did, and I got a very condescending reply basically saying theyd let me off this time but wouldnt do so again. Can somebody help ? I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. If you do it again, or youve done it WebPaying one will not pay for the other. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. This system seems crazy. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. This may have been enough to push some people to have just gone ahead and paid without question. Hi Karen I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. Hoping that I can appeal this. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Can someone tell me if I can appeal? Oh yes, but will deprive them of millions in lost fine revenue. What I cannot understand is why people are not standing up for themselves, when there are many points of incompetence and indeed it is an unjust enrichment, for what service are they truly providing? So you are not out of the wood yet. While his Dartfordcrossingtoll site is not asking for money, its likely that some wont be for built with such innocent intentions. So the cycle begins again. Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. Told that yes the Tags were valid but they were linked to a specific vehicle!!!!! Now, here is my concern. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. I can echo everyone else, first missed payment (I think I paid 24hrs too late) I called and they cancelled the fine and took the crossing charge, what Id payed already stated as credit against a future crossing. This is for two reasons. again an easy way of getting money out of the driving public. Sure enough the appeal went through and I was let off any fines. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. My bank statement shows the money went out. Charges apply every day I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. According to the gov.uk website, disabled drivers/ vehicles are still exempt. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. There is a further difficulty. We the coin. Hope to be keeping you up to date on the current practice if they have. I used the crossing on the 1st of Feb which i paid over the phone. Worth a look. they hadnt sent the penalty letter for the return journey or the other journey i made in July. All rights reserved. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. will help us to improve it. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. You should have a good chance of success. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) Doh! Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. They told me this is often the case . We will continue to press for a change to the information and signage informing motorists how to pay. I called them up and they said to write to them explaining my circumstances which I did. Dartford Crossing: do electric cars pay I didnt send them any appeal as I was sure to pay the right charge This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. (6) where are the payzone retail outlets in my area. Daft system, went over last summer, had every intention of paying it when we camped that night but no phone signal. One place for strangers to pay would be helpful. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. At least with cash you had to pay. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. Feeling like hot potatoe here. If you forget to pay the Dart Charge on time, youll get a 70 fine, which reduces to 35 if paid within a fortnight although if you fail to pay within 28 days, it goes Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. I received a receipt (attached). We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. Thanks. Go to Dart Charge to set up a new account, manage your account or pay for a crossing. Some vehicles are exempt from paying for the crossing. It is still free to use the crossing between 10pm and 6am. We sent you personalised instructions using your DART-Tag contact details before we introduced the changes, telling you how to transfer to Dart Charge I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? Need more signs as to cost of fee and how to pay. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. Will. So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, All to no avail. What should I do? Thanks everyone, called and spoke to a lovely man who was very helpful. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? Paid on my return (Monday), The payment was accepted by Dart Charge. i have recieved another letter stating i havent paid and now have a fine of 107.50. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Keep a copy of any payment advice you receive. Eventually gave up and called the Contact Centre. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. The sanef Operations customer service number is 0300 300 0120. What hope do we have. The problem was I never saw the notification Until 16 days later as I was abroad on holiday. Hello Yes, this is true and we agree. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. WebPay the Dart Charge within 28 days of your crossing, or youll get fined 70, plus the original crossing fee. Paying late, or failure to pay the charge, will result in a fine known as a Penalty Charge Notice. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Offer to pay for the next one at the same time, though Im not sure you can until you ge the code from the letter. Hi I would certainly speak to SANEF the operator about some form of compensation. The Dartford crossing is a free-flow toll bridge that takes you across the river Thames on the eastern section of the M25. We forgot to pay and a letter was sent, fine. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. I wish you the best of luck and let us know how you get on with this. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. Used crossing on Sat 27th Feb & again Sun 28th Feb. We are pushing to get better signage on the motorway, too. What computer are they using on the system, A sinclair spectrum . I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. Were all being hit by rubbish signage. What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? Just been wheel clamped even though I have an active dart tag account in credit !