If your school is open, its important that you still send your child to attend. Around 85,000 litres of rain falls on the average house roof every year. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Damp can cause mould on walls, furniture and on clothes stored in cupboards. I am asking anyone who reads this to think more deeply about what institutional racism is. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. More. Indeed Home. The time came.for me to focus on progression and not just job comforts. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. Anything you once valued or will be valued by someone else. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. It can also make window frames rot. A good start. Sign in | Hackney Repairs Hub Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Hackney . You can report emergency repairs 24 hours, 7 days a week. Please sign in with your Hackney email account. All rights reserved. "dxw" is a registered trademark. We aim to respond at this stage within an average of 20 working days. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. They can book appointments for simple repairs themselves at times that suit them. Repairs Hub. Calls Landing We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. We want to learn from our mistakes and so we can prevent similar problems in the future. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. These acts of reuse help our community and reduce waste. Hackney Council (@hackneycouncil) / Twitter 55% of repairs being reported in the service now do not require a call. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. View map. Sign in Sign in with Google. View map, The Lighthouse Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. If youd give it to a friend, you can bring it? This scheme is delivered in partnership with Forest Recycling Project. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Hackney residents can try reusable nappies for free by applying for a 70 voucher. What's happening? Please contact the repairs department on 020 8356 3691 for required repairs" Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. We will attend an immediate repair within two hours. All jackets, childrens coats, gloves and scarves are welcome. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Skip to main content. Costumes must be clean, wearable and undamaged. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. We can also advise you on setting up a school composting scheme. We value your comments and suggestions to help us provide better services. Ferris is available on the, 18 March 2023, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, 17 June 2023, 11 am to 3 pm Shacklewell Primary School, Shacklewell Row, E8 2EA, 16 September 2023, 11 am to 3 pm Grazebrook Primary School, Lordship Rd, N16 0QP, 25 November 2023, 11 am to 3 pm Thomas Fairchild School, Forston St, N1 7HA, 16 March 2024, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone). This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. They can also use the call back service where people will receive a call without losing their place in the queue. Coffee and hot drinks are free if you bring your own mug. Hackney Council Jobs - 2023 | Indeed.com Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. Start a new form. We will attend to a normal repair within 21 workingdays. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. The event is free to attend and open to all. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. The Mayor of Hackney has set out an action plan. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. From Wednesday 19 April, find them at Clifden Centre in. Our DIY repair videos provide tips for home repairs that you can carry out yourself. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. Really enjoyed my time at ahacknwy Council, and it was sad to leave. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. 36-38 The Calls Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. London Borough of Hackney | LinkedIn Hackney logo Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. Report a change of circumstances for Housing Benefit or Council Tax Simply download the app, find your local Refill station and get fresh drinking water on the go. Our repairs telephone number is 020 8356 3691. The proposals for each play area follow work to refurbish play areas at four other parks this year. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). We give the donated toys to charitable organisations and educational centres, for children across the borough. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. There is a reusable nappy community that organises events and provides support. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. An example of a normal repairwould bereplacing tap washers. To do this, it engaged us to work in partnership with FutureGov. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. I had to leave in order to fulfil my educational commitments. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Housing needs modernisation at Hackney Council - Made Tech If we do need to do this, you will be kept fully informed. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. London, N1 9NW Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. We are collecting warm coats to give to residents in need. View map. Item details. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. The service provides a much better user experience and has significantly reduced calls. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Clothes and accessories and shoes must be clean, wearable and undamaged. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. - is an enhanced version of the system that was in place before the cyberattack. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. The Dextrous Web Ltd, trading as dxw. Our repairs telephone number is 020 8356 3691. Your home collection will be scheduled for a time to suit you. Watch our video about tackling damp and mould in the home. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. Report a Repair: our work with Hackney Council - dxw You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. This means your unloved clothes will have a second chance in a new home. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. The statement is clear that the Macpherson definition is still relevant today. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. Your repair responsibility depends on whether you are a tenant or leaseholder. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. The Dextrous Web Ltd, trading as dxw. If you are not happy with that approach, we will action a stage 2. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Browse the rails and use your token currency to exchange for new preloved items. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. The dxw newsletter is a regular update on what we've been doing and thinking about. Please phone their new number 020 8510 7176 to book an appointment. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. There is a reusable nappy community that organises events and provides support. ". The results have been immediate. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" Examples of immediate repairs include: We will attend an emergency repair within 24 hours. Reduce, reuse and repair | Hackney Council Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. glazing repairs to shared doors or stairway windows, structure and external walls to your block. Answer to selected security question. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. Damp, mould and condensation | Hackney Council For this I am truly sorry. 6617101. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. It also allows them to book appointment slots for more simple repairs at a time that suits them. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. Hackney Council on Twitter: "@mii_kii0 Please contact the repairs VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. That means freeing up time for a busy call centre agent to process more complex cases. There are separate processes for: You can also write to us or telephone using the contact details below. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. After user testing and analysing the data, the service was iterated and improved further. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. The next steps are to complete ongoing reviews of the service. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. Visit Hackney Real Nappy. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. if your complaint covers more than one issue there may be a need to handle them as separate complaints. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change.