About us | NSW Land and Housing Corporation Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. We are changing the way social housing is delivered and how we respond to homelessness in NSW. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. This new system will be more efficient and responsive. If you are in Australia please call: 02 8074 8627. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Use the information provided to contact the organisation. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. You can call us for advice about whether your issue is something we can help with. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. Your rating will help us improve the website. Resources for affordable housing, community housing and specialist homelessness service providers. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. To make calling. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. You can accessour apology to the Stolen Generations. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. Related agencies. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). Working to improve the service and experience for our tenants. Postcode: 2259. read more about organization. NSW Government NSW Government has a repository for NSW Government publications. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. (3) The agency, however, did not commence effective operation until 1945. You can also write to your local DCJ office. Please don't include personal or financial information here. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. Housing Contact . Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Centre is the single point of. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. PDF Closing the gap: 10 Years of Housing for Health in NSW At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. Complaints about social housing - NSW Ombudsman If there is, we may suggest changes to policies or procedures. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. Call 1300 652 488 to arrange a translator to speak in the language you need. See Advocacy and Legal Services below. You can call the Housing. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. The MyHousing app allows you to access and manage your housing information on the go from your smart phone. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. MyHousing | Family & Community Services 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. . How to lodge a maintenance request - NSW Land and Housing Corporation Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. Newcastle DCJ Housing | Service NSW maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. fire safety upgrades to keep our tenants safe. Housing and homelessness - Communities and Justice We can make inquiries with an agency if we consider there may be maladministration. It contains annual reports, strategic plans, guides, policy documents, and open access Use the information provided to contact the organisation. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. Your rights and responsibilities as a tenant and request help with your home or tenancy. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. Back to Housing Services Close Menu. Postal. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 eTendering - NSW Department of Communities and Justice - Current Tender Maintenance | NSW Land and Housing Corporation A range of private rental assistance products and services available to help clients. Requests can also be lodged through the NSW Government's eRepair portal. How to contact DCJ Housing | Family & Community Services Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Sometimes we suggest what we think should happen to resolve your complaint. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. We pay respect to the Traditional Custodians and First Peoples of NSW, and The Land and Housing Corporation (LAHC) owns the property and manages the This includes 130 homes funded previously, and $37 million for 120 homes funded by the 2022 Housing Package. You need to give them a chance to sort out any problems first. Understand what housing help you may be eligible for, including social housing and private rental assistance. If you have any questions, please contact us at: Phone: 1800 738 718. Access your housing information by registering with the MyHousing mobile app on your smartphone today. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. Garden maintenance | Family & Community Services $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. as easy as possible, your local. Email: WaterlooConnect@facs.nsw.gov.au. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. Back to Maintenance Close Menu. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. For all maintenance requests Please call 1800 422 322 and press 1. An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. It contains annual reports, strategic plans, guides, policy documents, and open access. (02) 4352 4400. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. Department of Housing - Maintenance of Public Housing | Data.NSW We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. NSW Government If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Last updated: 16 September 2022 . Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Social housing. We spend more than $1 million per day on repairing and maintaining homes. Your report is confidential and we treat it seriously. This inquiry was self-referred on 22 October 2020. Housing Commission of New South Wales - Research Data Australia This phone line is open 24 hours/day, 7 days/week, 365 days/year. Complaints about community housing providers should be made directly to the provider. Its website should have information about complaints or you can ask its staff about how to make a complaint. Housing Offices (DCJ Housing) Back to top. How to contact DCJ Housing Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. Suites 4 and 5 Wyong Plaza Village. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. You can phone or visit any of our local DCJ offices. housing pathways; delivers private rental products; . This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. This is the fastest way to lodge a request or complaint. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east Residents can call us on 1800 422 322. You can also call FACS or go to your local office for assistance. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). You can access your housing information on the go using the MyHousing app on a smart phone. This inquiry was self-referred on 22 October 2020. be reimbursed, up to $1,000 by the landlord. maintenance, the Housing Contact. connection to their country and culture. acknowledge their continued connection to their country and culture. PO Box 20217. MyHousing mobile app | Service NSW The Registrar of Community Housing is within the Ombudsmans jurisdiction. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. Most DCJ offices are open Monday to Friday from 9am to 5pm. prioritising delayed actions or decisions. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. Feedback and complaints - Communities and Justice To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. To make a request for maintenance call 13 15 71. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. Alternatively, you can contact your local DCJ Housing office launch. We assess each complaint we receive and decide whether to take action on a case by case basis. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. Tenants are best contacting their tenancy manager of their housing provider. This inquiry is no longer receiving submissions. The timeframes for this non-urgent work can be up to 12 months for completion. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness.