Telephone: Ship to Shore Travel advisors may impose their own cancellation fees. Fully Accessible Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. No sharing is permitted. BeverageManagement reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests. Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Restricted Fares: Full payment for air reservation is required at the time of air booking. Printable luggage tags are available at the Online Check-In start page and include your name, stateroom and departure date. Please note that U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Employees that do not have internet access may find the latest offers and application as follows: Crew Center is not associated with any Cruise Line, and we are not recruiting agency for crew or hiring partner. Does the all inclusive plan include gratuities normally payable at the end of the cruise for cruise appreciation. Please visit the following section, Crew Center is website run by ex-crew members sharing their experience and Insights about life and work on cruise ships. You may also contact your travel advisor, CIBTvisas or other local visa services for assistance in determining which visas will be required for your specific cruise based on your nationality. SY5002 & SY5001 are set up with queen bed only to meet compliance spacing. Some countries impose an arrival or departure tax which cannot be included on an air ticket. A Sometimes having multiple Adobe files open at the same time can cause information to display incorrectly. While we welcome guests who use oxygen concentrators and are undergoing peritoneal dialysis, we are currently unable to accept guests who use oxygen tanks or are undergoing hemodialysis at this time. Its easy to leave copies of your itinerary with your family or friends. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. Audible smoke alarms in all staterooms and public areas. Our kids menu includes favorites such as pizza, chicken strips and mac and cheese, as well as salads, soups and fresh fruit. You do not need to include suffixes on your airline reservation. 4.4k. The beds can be converted upon request to a queen-size bed if full compliance is not needed. Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Holland America Interline Rates & Who Qualifies. Participants may order only one drink at a time and must be of the legal drinking agefor the respective itinerary. For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. The Quench Beverage Packageincludes unlimited non-alcoholic beverages and bottled waters 500ml and under. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com . Does the HAL website usually show the fact that a person has booked Have it All These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Tickets are nontransferable and name changes are not allowed. Kitchen exhaust fire-suppression systems. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii and Mexico. And if your child is celebrating a birthday on board, ask our dining crew for a special, personal-sized cake! Additionally, you can call the ship directly from the shore. I assume it will show up eventually? Global Positioning Systems (GPS) to precisely locate our position on the sea. Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Looking for Holland America Line cruises? Jim. Our highest priority is your health, safety and peace of mind. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. (See below) Then click CONTINUE. Payment is due at time of purchase and is non-refundable. Budget your payments over time, with the convenience of a single set-up and the ability to opt out at any time without penalty. The beds can be converted upon request to a queen-size bed if full compliance is not needed. It is the travelers responsibility to be familiar with and comply with the regulations of the airline they are traveling on. Employees / Guests who violate these policies may lose future Family & Friends privileges. Can you confirm my understanding? If you have booked your air travel through Holland America Line and experience delays on the day you are en route to your cruise due to an airline service disruption, such as a flight delay, cancellation, or re-route, that will cause you to miss your original port of embarkation, Holland America Line will work with the airline to find reasonable alternate flights to the next appropriate port at no additional air cost to the guest. Shore excursion vouchers will be delivered to your stateroom on the day of embarkation. Q I find some of the wording on my Express Docs is too small on the screen to read comfortably. Fares vary by departure date and stateroom category purchased, and during select promotions they may be free. Learn more about family cruises with Holland America Line. On longer cruises, such as transoceanic, South America, Asia, South Pacific or Hawaii voyages, infants must be a minimum of 12 months of age at the time of embarkation. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests 21 years and older may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Youll find a select number of free sites under Complimentary Browsing.. A: Yes. Promotional credits are non-refundable. On an Inside Passage cruise you will be traveling along the protected waterways of Southeast Alaska, also known as "the Panhandle." Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. In this video, health experts suggest that you take several key steps to be proactive, prepared, and protected against injury or illness while outside of the United States, especially in developing nations. Another option is to install Adobe Reader and set it to be the default reader for the Internet. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Keep it with you at all times and remember to leave all medication in its original container. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections. Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach Please note that in your absence, you will need to provide for the care and supervision of your service animal. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. In addition, you may also miss out on certain discounts given to Holland America Line guests that go through CIBTvisas. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. 6 Perks Cruise Lines Offer Large Groups and Families Unlimited additional Friends & Family cabins at the same price. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. . A Holland America Line has gone voucher-less for most services. Holland America Cruise Deals - Free Upgrades | Cruise.com My questions are regarding the Have it all Cruise No. VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. A: Dressy attire is appropriate. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-286-3294.*.