Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. Now I was highly disappointed in Ray. Go to the DocHub website and click on the Create free account key to begin your registration. Er, if you can only send 10 items in a day then I would think it makes sense to list as many items as needed to get that 10 items a day in sales. Orders stuck in pending - General Selling on Amazon Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still He looks to be much older than this young lady. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail, Check with neighbors to see if someone else received or accepted the package, Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival. This is so ridiculous. WATCH: Championship Sunday weigh-in at the 2023 Marathon This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. Today 10/16 I called again, they said they are still printing the label. The company is upfront about its pricing and shipping costs. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. I guess there's always a first. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. Finish Line The problem started when I got to the cashier. I told him the nearest was the next town over and I ordered online for a reason. If you already have a Winners Circle account, sign in by entering your email address and password. The reason for this was supposedly they "might" ship the items out in separate boxes! WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. One agent lied and told me there was no manager available and once I insisted, she put one on the phone. On Black Friday 2014, I attempted to purchase a pair of sneakers that were released on that day. Horrible customer service. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! 6. I will never shop with this company in store or online again. Ooverall nice products and great prices. Backed by the National Science Foundation, We will NEVER do business with Finish Line again. For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. I placed 2 separate orders and were charged twice on my bank account for each order. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. I'm sorry JD Finish Line was not able to process your order. Once you find the product that you want to buy, select the style, color and size. Please contact Customer Care if you need assistance. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. ), that is what she told me later. I asked for another pair of KDs comparable and was told that was not an option. WebHow to finish line in Purchase Order Template online Those who work daily with different documents know perfectly how much efficiency depends on how convenient it is to use editing tools. They are supposed to be giving me a $10 credit on my order. She couldn't tell me what specifically the issue was. Does Finish Line have good customer service? They still charged me shipping for an item they screwed up. Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. Youll need to sign in on the PayPal website and provide information payment there. I am just worried that it might not come within the said ETA. How long does it take Finish Line Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. Bad enough buyers waiting half an hour most of the time. Gain trust and grow your business with customer reviews. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. We cannot do any order lookups, check trade values, check stock levels, or process any returns. Missing order of running shoes. Customer service is non-existent. I spoke to a gentleman who I had problems understanding. First she ignored me when I tried to get her attention, second when I asked for the size her tone of voice was so obnoxious and extremely rude. I placed an online order on December 28th at 3:09 am. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session We may cancel orders that exceed these limits without prior notice. I did not believe that would not give me the feel of both shoes. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. I called again but was on hold for so long I finally hung up. Poor customer service and long wait times. Is Finish Line affiliated with any other companies? How do you resolve this? After trying on the first shoe, I instantly loved it. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Hoping this means its either off the production line or close. He was advised that they do not accept ANY shoes that have been worn. Unacceptable. Sounds unusual. If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. They are a genuine company and they sell authentic products. I would think a shoe company would know better. Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. I do between 10 - 20 order a day and rarely have penders. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. To use a Finish Line Gift Card for an online purchase, during the. It looks like you were misusing this feature by going too fast. Order stuck on processing : r/Kinguin - Reddit Like any company, Finish Line has received some complaints from customers. After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. but then they charged me another $50 on 1/15/2010! Finish Line provides customer support through a toll-free phone number, email, and live chat. I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a Finish Line store. Accessibility Resource Center Skip to main content. Finish Line If you use the link below that I sent in my first email it will offer a better explanation as to why there might be a delay with pending orders. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. Finish Line gave Sports Illustrated my card number without my permission. Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online. After entering the info a 2nd time, the same thing happens. My basketball teams will not use any of their products again. Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. Horrible customer service. If you are checking out using a Winners Circle account, the shipping address you previously used will appear. Once you have placed your order, you'll receive an Order Confirmation by email. Placed orders but within minutes it was cancelled. No, Finish Line is not a scam. I called them and they could see my order but didn't know why it hadn't been sent to me. Honestly, I am not sure where all of this Finish Line hate is coming from. Great! Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. Style is an individual pursuit. I say no. I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? You cannot get your items any faster than what you were told at the time of order. All of the sudden I receive and email that says we had to cancel your order. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. Once you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. I've shopped faithfully for years at Finish Line. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session poor customer service your employees are very unprofessional, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They told me no, you're free to return them & exchange or reorder. I like to be honest and I was assured that I will receive my shipment in two days. 2023Finish Line, Inc. All Rights Reserved. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. Please bring any of the following items with you when picking up your order: If you have not picked up your order within 4 days of the initial online purchase, you will receive a telephone call reminding you of your purchase and pickup availability. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. I say no. WebMy guess is that Walmart is backed up by a week. If it does, you can order it online and pick it up at your local store. Keep your credit; I will no longer be shopping at ANY Finish Line. I screen shot everything when ordering and have proof I gave correct address. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. 9/21 $7.56 Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? This complaint was posted by a verified customer. They both quickly changed to preparing to ship. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. They stop talking and I pay for my shoes. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. Mankato store harbors criminal activity as well. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). Your debit or credit card will be charged once your order has shipped. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. WebIt takes minutes to find a way to work with Maintenance Work Order. If you are a bargain shopper, give it a try and see how frustrated you will become. Just make sure that you have a physical store available should any issus arise. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. The manager tells me to go get my shoelace. Basically there is nothing to do other than wait for it to finish processing. Just awful. that's a total of $75! I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. Seems like a very long time in this day and age. We were assisted by a sales associate and she seen the shoes pricing as well. So, after many failed attempts I decided to call it quits. When I walked toward the entrance the initial salesman said "thanks." The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. Literally a week ago, I ordered some Nike shoes in a men's size 10. Another told me I was waiting on a refund without reading the notes. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Where is my order? - Affirm There was no status update after a week so I called, they said they are still printing the label. Complete Mortgage Process Timeline. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Customers should review the company's international shipping policies carefully before placing an order. Does Finish Line offer international shipping? Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. Free shipping was not going through. When I ordered the sneakers the customer service representative sounded like they were unprofessional. All your orders? Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. I reply "ok then i don't want your shoelace so get me another pair of shoes." filing a report is easy at ftc.gov/complaint (ftc dot gov / complaint, in case the link i posted gets blocked by this website), Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Can I return an item purchased from Finish Line? Oh well I've seen 3 customers come and go in this time. I had to walk up to here to draw her away the website of tennis shoes she was looking at to ask to see my size in that shoe. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. Even when you call them they have excuses for why they move so ridiculously unbelievably slowly. Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. Customer Care - Shipping Information | Finish Line Read full review of Finish Line and 3 comments. WebFinish Line reserves the right to restrict product quantities per order at our discretion. 9/21 $25.77 I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. I will definitely not be returning to this store. Give your email address, develop a robust password, or utilize your email account to finish the signup. 5. You Cancel An Unpaid Order That is Stuck in Processing If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. Why is my order still processing its up to a day now. Access it all with exclusive product releases, big ticket giveaways, & app-only content. Then cashier says "not even $1?!" Click here for more information on the returns process. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Confirmation email that order is ready for pickup, Credit card used for your online purchase, Valid photo-id (Driver's License or State ID). She also tried to deter me from speaking to her supervisor, saying that she would only tell me the same thing. As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. I'm sorry JD Finish Line was not able to process your order. The thing about it is, the store looked abandoned when I walked in. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. I am a first & last time shopper with finish line online. I even tried a different credit card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This comment was posted by a verified customer. If, after 7 days of not having picked up your order, you will be sent an email to make you aware that your order has been shipped to your billing address. At the attempt I was told my card issuer wouldn't authorize the transaction. Claim it and get a lot of features. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers. The order is STILL listed as processing on the website. Good luck with your business! I kept an eye on the shipping status via your website on my shoes and other pair of socks. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. This is a MAJOR issue. I will not be shopping with Finish line online EVER! You can't cancel etc while it is still processing. I am completely disappointed with everything they have done! Finish Line provides customer support through a toll-free phone number, email, and live chat. Finish Line reserves the right to restrict product quantities per order at our discretion. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. ABSOLUTELY RIDICULOUS. Not a moment sooner. I've never heard of such poor business policies and I will never purchase anything from them again! Didn't seem like they thought it was a big deal?! Terrible Customer Service and treatment. we have not however uploaded the delivery MD, as we don Please check back in 15 minutes as this may be temporary. Unbelievable. Browse by category, e.g., Mens Running, using the top navigation at the top of every page. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. This reply coming from a manager? Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. How can a company as large as Finish Line allow these things to happen and then have no way for a customer to complain to them? Well, I was told every day for 5 days to wait 24 hours for an update on the label. Are there any hidden fees when purchasing from Finish Line? After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. I am switching to either footlocker or foot action! WebIf you already know your tracking number, you can follow the shipping carrier's link below to track your order. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. A week later, they come in perfect condition and in my size! A girl with curly hair was getting these plastic little cards thrown at her. Terrible service; I vow to never shop there again. This offer is subject to coupon exclusions. I have had to deactivate my account to deal with the overload I rated 2 because I got the original order in perfect timing. There are dirty marks everywhere. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. The first store I want to go to when I'm at a mall & I'm always on the website. Garbage company. WebThe following steps may help to resolve the issue: We recommend clearing the cache and cookies in your internet browser. Once that time elapsed I called again to be told the actual time is 1-3 business days. I just called their head office number on Circle City, to be told that sometimes the key holders run late. These focus on an accurate and precise prescription filling process that is safe and legal for both the customer and the pharmacist. Was it my race that made them believe I could steal? When I opened the box I was shocked to see 2 different sneakers. There was no email sent out stating it was canceled nor out of stock. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! THEN I try to live chat Finish Line only to find out they have their live chat closed. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. This could be attributed to no inventory available or insufficient/incorrect billing information." I ordered the white & grey. I felt like this was a "Pretty Woman" moment. We may cancel orders that exceed these limits without prior notice. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. I am really disappointed with this company and feel like they scam you to order. The manager replies "we gave you free shoelace and you won't even donate $1?" This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to managerI wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star. Yes, Finish Line offers international shipping to many countries. Simple steps to finish line in Maintenance Work Order. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. Tip for consumers:Do not order from them. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup.