Period. ThredUP Review & Guide - Subscriboxer I ordered five items from thredUp and THREE out of five arrived stained!! One important thing to note is that you will get charged a 2 percent fee of the cashout amount from PayPal. This fee will be deducted from your payout. It also takes mors than two weeks for you to get your order too. How and when do i get paid for clothes i mailed in? I shop on-line quite a bit. They only want more and more money. But that doesnt necessarily mean they will be right for you. Even the very good description states that the item does not have major flaws. Honestly, you could have knocked me over with a feather because for the most part a) customer service people don't simply accept your 'story' without requiring some substantiation - a document, photo, etc., and b) full refund are a rarity, pure and simple. I have already verified my credit card also my facebook and my phone number i even got a twitter account and it still sayin i don't have level 1 verification but when i go to my profile it says im level 3 anybody have any ideas? The way to look at sites like thredUP is for convenience and making a few bucks and expecting nothing more. Items that were almost new to unused did not sell & expired which means it becomes their property .If you're traveling abroad, the Thred Up site may not be accessible (a tech issue.I could not access it.Their default is not to return your unsold items to you but for items to expire where your items become their property and notice to re-claim can This made the entire experience super quick, and I was able to do it all from the comfort of my couch! Save your money. Set your size: Thredup allows you to save your preferred sizes, making it much simpler to peruse merchandise. Measurements were inaccurate, high waist pants were listed as "super low" etc. This is what their payout structurelooks like: This tool was actually really handy because it gives you an idea of whether its even worth putting that item in the bag. They take the following into consideration: This is pretty much on par with how Buffalo Exchange and Crossroads Trading examines clothing they purchase. I went on Facebook and saw were another individual returned their products in JUNE and still has no resolution! The package was reportedly delivered a day earlier than expected but apparently went missing as I never received it (but I wasn't there the day it came, either). As of this writing, it takes up to five weeks for a buyer to process your clothing. Even if you fill up the entire bag, thredUP will only accept 40 percent of your items. Verification can help ensure real people write reviews about real companies. So to me, it's a last resort, but I usually can expect something even if it's a little. Size 8. Theyre borderline fraudulent. Friends have raved to me about thredUP for years, but I recently had the opportunity to try them for the first time. We are always happy to answer any questions that you may have if you reach out to support. I have quite a few in my closet but they never feel very me. Every time I've purchased something from ThredUP the item description has been miles apart from what I received. I received it, and it's actually a tiny little bag. The waist was too big (thredUP doesn't post waist measurements on skirts so it's a gamble!) Companies can ask for reviews via automatic invitations. Cookie Notice Especially when it comes to secondhand garments! Receiving my thredUP order was like getting a gift in the mail! It was a process that took about a month. In other words, youre getting more for your money and being a much more responsible shopper for the same dollar value. I just cant afford to and all we have here are 1.00 stores and a very small community. I will no longer buy from Thredup after this experience as a seller and I will do my best to warn others away. Tip for consumers:take photos of any luxury items before sending them their way, they may mysteriously disappear. However, only 4 items are listed. In other words, if its mid-August, put in fall items as well. I was not loving the odd sleeve length or split hem so it is a PASS. I believed that I would get paid for my clothes. Shopping online for secondhand clothes is perfect for so many people, and particularly moms. This website uses cookies so that we can provide you with the best user experience possible. thredUP will rock your closet as well as your bank account and your social conscience, if youre into that sort of thing. thredUP . The site offers tens of thousands of items, so broad browsing will likely lead to frustration. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Apparently they charge to take your clothes for consignment, charge for returns, eg, they are making a lot of green pretending to be green. We're doing our best to make sure our content is useful, accurate and safe. I sent items. Talk about the paradox of choice. Of these three, two were listed excellent and one was listed very good. New customers get $10 in store credit when they claim the referrals! Last year, I wrote a whole post about my best tricks for scoring on thredUP, and I still stand by all of those, but my number one best trick is this: Find a brand you really like and just look at what thredUP has from them. The second time I engaged a CSR via chat - which works beautifully, by the way - I was debating the accuracy of a description of a final sale item. I can't add proof of purchase here because they never email acknowledging an order. Shopping thredUP isnt for everyone. Backed by the National Science Foundation, And returning clothes was easy, with free shipping and a very workable, Stole my clothes and won't reply to my messages, Rip-off: They are selling items for more than what they originally cost, Very Untrustworthy Business Model, Not Recommended For Valuable Items, I've sold clothes and purchased clothes with this companyNOT a fan. They took months to process my bag, while continuously moving the anticipated processing date months up and never offered anything for the delay. The way it works is to first request a Clean Out Bag from their site. This 14-day delay is due to the nature of thredUPs business. A couple of years before the Pandemic, I cleaned out my closet and finally packed up a bunch of modest and high-end clothes to sell with ThredUp. Yes. I accepted the credit, but only after the return was processed did they tell me that the credit was good for only one week. Sorely disappointed. I'm also confused about chest measurements. I couldnt even touch it without being grossed out. Oakland USA. 5 Favorite s. FREE shipping on orders over $79. 1 Favorite. Many of the complaints seem to stem from the fact that an item they sold was sold on the site for 10 times the amount. Not amazing finds, but good thrift store finds at reasonable prices. If you received a bag from a source outside of thredUP.com (such as from a family member or friend), you must activate it on their site. Then you ship it off in their bag that is pre-labeled so you dont need to worry about paying for shipping. I love the selection, the service, the packaging and the prices! I hope you love ThredUp! Although I recently lost 20 pounds, I was terrified that the clothing would not fit. The clothing that I purchased was in wonderful condition and when you receive your merchandise, ThredUp nicely wraps your items in their green polka dot tissue with their Logo Sticker. Sizing? : r/ThredUp - Reddit Friends have had similarly bad experiences, but I didn't know that until after I sent my box to them. I've had several pairs of pants with the wrong length listed, skirts listed in European measurements that were several sizes off, sweaters that should be loose fitting according to chest measurement be skin tight, etc. But when you applies the rules and tools above, youre more than likely to find just the right number of things that are perfectly perfect for you. I've spent the past decade+ creating a healthier home for my family. Please be aware when dong returns. Here are some steps you can take when measuring the accuracy and precision of your data: 1. so I had the idea of busting out some Rit dye and customizing the color. I didnt dislike it, but you will always spend more there. Hope that helps! I LOVE thredUP for buying. The attached tag said it originally cost $45! I will warn anyone to STEER CLEAR OF THIS BOGUS SITE. thredUP has a rating of 3.16 stars from 5,904 reviews, indicating that most customers are generally satisfied with their purchases. I just checked and they DO ship to AK, which is unfortunately rare, so yay! I know that has to be really disappointing with many companies!! Live and learn! I wondered why thrift shops seemed to have less product and I hope its not due to this place!! ThredUp is made for just about any budget. They clearly make a significant profit off the "rejected" items as well but force you to decide in advance whether you will accept their rejections. If you can answer yes to the following questions, thredUP may not be the best option for you. I went onthredUP and ordered the Clean Out Bag. If you want your clothes processed faster, you need to pay a $10.99 fee. thredUP, Inc. | Complaints | Better Business Bureau Profile Tip for consumers:Make sure you can a full refund! I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP made my life easier. After all, the processing time takesup to five weeks! But with thredUP, thats totally not the case. That's where ThredUp fails. Tip for consumers:My advice would be to steer away from this company. They treat the thredup credit like some reward points when actually it's my cash I chose to keep as credit. If you are lucky enough to sell anything, there's a fee to transfer it to paypal. The way I view thredUP is for anyone who wants to get rid of their unworn clothing through the mail. So you need to be OK with the fact that you wont get a large payout unless you have a very high-end designer item. Not recommended. I ordered a dress for an afternoon wedding with long sleeves and received a cocktail dress with silver lace and no sleeves. When I found things that I was interested in, I checked out the brands websites for sizing charts. I love the red boho blouse and the LOFT blouse in . According to the website, thredUP will process your kit up to five weeks after its received. I may be tall-ish (57) so I can pull off midi skirts but I just dont feel like they express my style at all. I filled it with a handful of shirts, jeans, and a few accessories. I remember buying a sweater in size large once due to measurement based sizing when I needed a small. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. Banking | Business | Insurance | Taxes, About | Team | Contact|Press |Policies, Tips to Help You Decide if You Want to Use thredUP. We live in a really rural area in the country but seldom do I buy clothes. It was in pristine condition. Overall, I got an average of 50 cents per item. Hey girl! this is beginning to smell more like a scam and highly fraudulent than a legitimate selling site. Fast forward to the presentI purchased four pairs of pants off of their site. How to get the perfect fit when buying clothes online Recently the restocking fee for returns was quietly changed from $1.99 to $3.99. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Avid price comparison shoppers may suggest that thredUP prices dont necessarily save much money compared to big box bargain stores, and theyre correct in a sense. If your items dont sell, you can opt for thredUPsReturn Assurance;if you want your unaccepted items back, you can pay $12.99 to ensure that you get them. I find their business practices deplorable. Not to mention my Louis Vuitton bag I sent them mysteriously disappeared and when I questioned them about it, they said it was too damaged. Looking at all the reviews and wondering why there are so many bad ones. The rise wasnt high enough for me and the inseam was shorter than I imagined. What is with this company. I used to love thred up until they started charging $14.99 + for me to donate my clothes to them. It was a big time suck and after I sold my last item, I closed it. Long time followers know I have a love-hate relationship with plain white button-ups. four bags of clothes, months gone by, nothing. The transfer is pretty much instant and only takes a few minutes. They keep changing the dates as to when they'll be listed for sale. Likewise I can search for my favorite designers and receive alerts for anything they receive of theirs. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! It arrived about a week and a half later. I added this one to a thredUP bundle one evening and the next day found a stellar white cardigan at a Goodwill. If you use thredUP with the proper expectations, it can be worth your time to use it. It's the best choice for your walletand the world. I sent a large box of clothing in time to sell for fall. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US. I will order from them again. I think that helped me so much! I wanted to bundle my items and thought I was $30 dollars in shipping and 3 orders later they charged me $80. Waste of money! If you pay $10.99, you can expedite your bag to be processed within a week. The clothes I received do not look like the photos. She worked previously as head of content and chief editor for FinTech companies in New York City and San Francisco. What I Bought From thredUP vs. How It Actually Looks And some of the items have been some of my very favorites. Just remember that for every fabulous piece styled by a thrifter on TikTok, theres probably a pile of returns sitting behind them. You must select this option beforeyou send in your bag. I returned the item and stated that I should not be responsible for the shipping fee since it was their mistake. I'm Erin. They definitely overcharge too. However, sizes between brands aren't always the same. So, it ended up getting shipped to me and ended up not working. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had them donate the rest. I asked for pics because they were brand new, they squirted water on them and took a pic. Yes in my opinion. Nice presentation which makes you feel like you bought it at a Department Store in the good old days when they packaged your purchases at the store and made you feel like a Queen! Two of the seven items I chose were newyet cost a fraction of the original prices. If your height falls below that, look for a Short length of a jacket. They aren't honest and you'll do better selling your clothes yourself or at a consignment store. Some clothing may be purchased, and depending on how much you sell (or dont), you have the option of having thredUP donate the items they dont buy. Shopping on thredUP Sizing and Details on thredUP Because thredUP lists items from thousands of different brands, sizes may vary. If the fabric has stretched out and lost shape. The measurements (35 chest and 23.75 length) don't sound like a Medium to me. These were brand new items from mid-range brands (think Madewell, BDG, etc.) thredUP calls these LUXE-brand items, you can actually earn a decent amount! The measurements from ThredUp are very sketchy, to say the least. Uh Oh! It's truly rare indeed!So, twice impressed with customer service and frequently impressed with the accuracy of descriptions, measurements and quality of the items I've purchased from ThredUp. However, to get my original payment refunded, they will charge $12 for me to ship back the item that they misrepresented. The devil is in the details and unfortunately they got it wrong. Buyer beware, do NOT BUY Rescue boxes! We absorb a cost in acquiring inventory, a cost to process that inventory, and then we make revenue on re-selling that inventory. I've ordered twice from this company and I have to say the clothing is not in barely used condition. The nature of this timing is that we have to spend a lot of money upfront (item costs + labor) in order to make the wide selection of products we have available.. Do shoes need to be sent in original boxes? Heres a quick checklist to help you determine whether it would be worth your time to use thredUP. Youll see the LUXE-brand payout percentage on the very right column. and the length was too long. Don't bother. Promo Codes that promise to apply to everything never do, not the ones they've sent me anyway. You dont have time to sift through piles upon piles of other peoples old clothes. If you dont have too many popular brand names or designer names in your closet but want to make more than a few bucks, you might be better off selling on eBay or Poshmark. thredUP Releases 10th Annual Resale Report with Insights on a Decade of If youve successfully sold items and have some money coming to you from thredUP, you need to wait at least 14 days. Half of the items have the wrong measurements so they won't sell. I had a customer service chat and ironically the very same day they opened my bag. So once youve made your three piles, look out for the following brands: In my experience, brand name clothing that almost always gets accepted from consignment shops like Buffalo Exchange and Crossroads Trading include the following. I went back on their site to initiate a return and, low and behold, they charge a return fee for every item. In short, you have to paythredUPto process your clothing and pay you. That was hugely deceptive, and I will not be shopping from them again. Instead of earning any money, thredUP says it will give $5 per bag on your behalf to a charity of your choice and responsibly recycle the items you send. and the length was too long. Its got a great slouch, pockets, and made me feel very cool! In the event that something doesnt fit, thredUPoffers a super easyreturnsystem. CONS IN SELLING WITH THRED UP ESPECIALLY FOR FIRST TIME USERS: Support phone no isn't visible on the site;Unable to reach live agent to date. If you choose this option, it means you care about the items you sent in. They came within week of ordering with was great! For the shirt below, I knew exactly what type of top I wanted to buy. http://support.thredup.com/hc/en-us/articles/203415086-CONSIGNMENT-Everything-you-need-to-know- Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I could've thrown it in the garbage and felt better about it - rather than feeling like I got scammed! Horrible! First, I thought I would choose the wrong size. Its for people who dont want to bother with the hassle of driving to their local consignment store or spend time posting each item on eBay or Poshmark. How many stars would you give thredUP? Any company that has no place for customer reviews or a very visible way for customers to contact thembig red flag.As I feared, the clothes I received smelled strongly of febreze. Table of Contents Buying on thredUp: The Pros Decent quality clothes Do not use. The Donation Clean-Out Kit is what it sounds like. thredUP ranks 5th among Used Clothing sites. Not worth it unless you have stuff priced over $40 and can get 40%. Absolutely awful. Its one of the downfalls of trying to sell something thats very trendy. So I tried to take the other white cardigan out of my thredUP bundle but they dont let you remove things once you called dibs. I immediately sent them a message asking to cancel. Privacy Policy. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. We're happy to hear that the items arrived fast and in good condition, Stephanie! They are STILL processing my items. You can send in women's, men's, and kids' items. They make handbags final sale items, so it's not like I can return it. Me thinks their model should be embraced by more retailers out there -especially online retailers. If I could give thredUP a zero, I would do it. Which should I trust? I ordered 7 items in my first thredUPbox (all pictured in this post)3 shirts, 3 pairs of pants, and one pair of neutral flats. On the first occasion I purchased a couple pairs of shoes, one of which I was SO looking forward to having on my feet! I was do disgusted I gave up on the whole thing. You could try to search for those in your area. This is a unacceptable way to do business! While I dont hate them, the issue fell in how they fit. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I could have sold them myself or donated where I wished. But the Prada is not even listed as not accepted. Sign up for thredUP and use my discount code for 30% off. Lets say you have a Louis Vuitton bag that they list for $899 you can receive 90 percent of that price, $809! 1st one has 2 bright red stains on the front that were not disclosed in description. Your email address will not be published. They did and sent only some if the items to a lady 30 miles away and she contacted me on social media. This year I made a conscious effort to live with only what I need and let go of what I no longer used. (I have a long torso so its a struggle. Just like any other company, they need to turn a profit in order to survive. If you try it, I hope it works out really well for you! Go to your Account page or My Selling History page. Our team strives to list items as accurately as possible & our Polka Dot Promise has you covered when things don't go to plan! Tip for consumers:DON'T SEND YOUR CLOTHING HERE- you will just be out! This means that every time you visit this website you will need to enable or disable cookies again. thredUP might also be great for you if you dont happen to live near a Salvation Army or Goodwill and think it might be worth a try to make a few extra bucks by mailing your clothes in. With everything on one screen, I removed a few selections from this list and got only what I thought would be really useful and truly meet my needs. Whats Yours? There were two simple things I did before ordering to ensure my items would fit upon arrival: ThredUp actually has handy size and brand filters, so you can order items from brands thatyou already know your size in. From there you will see your cashout balance and have the option to transfer it to your PayPal. My Best Tricks for Scoring Deals on ThredUp - Everyday Reading I bought three handbags and two are great but one must have been owned by a smoker and reeks of smoke. ThredUPmakes it so that you can afford brands and designers you might not normally be able to, and even though they arean online consignment shop, many of the items they sell are new with tags! The internet chat is a joke with palliative answers , Its August 5-6 this year! http://thebecomingconference.com, Erin, you look so good!! i received my 'bag' today but won't be sending in any clothing after reading all the problems and complaints others have posted. Im determined to find my perfect one! Please know that we don't accept items without a size printed on the tag, so all items will have a size listed. I think most people would look at them and scream Those are Hannah Rupp pants!. Good thing I was wearing gloves when I was going through the box. I contacted them the following morning and they didnt receive my message in time. Another white cardigan after I just thrifted one last month? I am so frustrated at the sizing on TU! I'm SO impressed with ThredUp. Also, be sure to Pin your favorite outfit from this post. Their policies are vague and it feels like a scam. The same goes for expensive, name brand clothes. There are a number of ways you can receive payment from thredUP. Trending Post: 5 Easy DIY Scented Vinegar Cleanser Recipes. They sent me an email and put the money on my thred up account so I can buy something. Add some style to your day by following my outfits on, Thrifted, vintage & affordable outfit inspiration, What I Bought From thredUP vs. How It Actually Looks, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window). A pink moto jacket is on my wishlist but I cant seem to find the exact shade of pink that I want. I received them 2 days ago. Very unhappy with my order. In order to activate it, you need to register on their site with an email address and the details provided on the prepaid shipping label. Over the last couple months, I've purchased several shirts, a pair of pants, a belt, two dresses, and a coat from ThredUp. I dig the ability to seek specific things and they'll send me alerts if something remotely close arrives. You'll also get a tax receipt. I dont know the stores in that area well, but maybe you could do a Google search for kids resale in Oakland if you havent done that already? . LOL I did try SF once and still want to write a post. BLOGLOVIN|FACEBOOK |PINTEREST | INSTAGRAM | TIKTOK | YOUTUBE. 2023 Trustpilot A/S. You will only get a few pennies credit for what you send in. Restyling My 12 Best Thrifted Clothes of The Year, shop online when youre not the size of a model. Having sold my fair share of clothes on ThredUp, I would not recommend it. I've always figured they take measurements at thred up, because they are so often inaccurate. Very untrustworthy. ThredUPis a great solution for women who want to get rid of their familys gently-used clothing without ever even leaving the house, or paying for shipping. . Nothing is for everyone after all. But heck, if we encounteredthat everyday wed all be broke (and likely swimming in credit card debt). A trendy Alexander Wang dress has the potential to earn $197. thredUP Reviews | Read Customer Service Reviews of thredup.com - Trustpilot Although I liked the flow and pattern of the shirt, I passed because the measurements indicated it wouldnt be the perfect fit for me. Deleted app, no more thred up for me!