Turn off the modem/router and wait 10 minutes before restarting. Download the new firmware. (e.g. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. We hope this fix guide has helped you get back to binge watching your favourite programs. How can I check if BBC iPlayer is available on a particular TV? You are not the only one - I have the same problem with my UE55MU6500. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. You can do that by double pressing the home button and then swipe up on the iPlayer app. 08:03 AM 02001 error Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. BBC iPlayer Not Loading Error 02001 The model of your device can be found on the back of the TV or in the device menu under Support. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . All postings and use of the content on this site are subject to the. mark.russ, User profile for user: Toshiba devices certified for BBC iPlayer | iPlayer help New Sony (less than a year old) exactly the same. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Hi. woutf said: I already have the phone app running on Shield. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Suggest the o/p enters his TV in that list. Once you enter this menu, it will let you know if there is an outstanding update ready. 06:20 PM Where can I find system information for my connected TV or games console? 08-12-2017 Please Samsung work with BBC to sort this out, dont leave it to your consumers. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Error BBC iPlayer error Help choosing a device to connect to your existing TV. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. Just signed up for WS.. must say initially well impressed! We bought the MU6120 almost purely for watching the BBC iPlayer. Why am I seeing an error message when I try to play in. in. | For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Your device is Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. BBC iPlayer We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. On the remote control, press the Menu button. 03-02-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can either update your web browser or use an alternative one. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. BBC iPlayer Apple may provide or recommend responses as a possible solution based on the information On the remote control, press the Home button, then select APPS, then Options. 08:48 AM If you are on version 1210, then you need version 1230 from Samsung. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. Can anyone help, User profile for user: The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. You may have an old unsupported version of iPlayer. Some BBC media players stoppedworking from October 2020. Samsung UK say I am abroad so can't help. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I suggest anyone still having a problem call Samsumg customer support asap. in. Looks like no ones replied in a while. What version of BBC iPlayer is installed on your device? The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. in. Also My5 gives an error message when I try to play a programme. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. What exactly does it say? All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. Your email address will not be published. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. 08:54 AM What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. Read about our approach to external linking. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. Then it stopped and gave error 02001. All menus load fine but every Luckily I have a program checking for changes to the page or I might have missed it. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. But no joy with iPlayer. I have tried a factory reset and nothing, 16-12-2017 WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! 09:04 AM https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. I cant find it in the samsung website. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. Have you had any luck?? Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony You should see a screen asking you to use a second device to sign in. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. 10-05-2018 Some BBC media players stopped working from October 2020. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. If you have any questions/suggestions, please let us know in the comments down below. How to Fix BBC iPlayer Error 02001 BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Connect the USB storage device to the TV and select Support from the menu. Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? 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Which programmes are affected? 04:44 PM I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. in. 11-12-2017 BBC iPlayer throws error 02001 on Sh | NVIDIA GeForce Forums Why am I seeing an error message when I try to play BBC audio and video? |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Type your device's model number into the search bar. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. How do I use Chromecast with BBC iPlayer? company number 03997482, registered in England and Wales. Please see our list of fixes below. Bought a Firestick. Hi. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. BBC iPlayer Disable the VPN and operate on just a WiFi connection. ! in. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. This website uses the TMDb API but is not endorsed or certified by TMDb. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. sooo fast too. You can also sign out and sign back in to the App to see if it will start streaming content. Installed it via USB and BBC iplayer is now working! Take a look at the article below for a more detailed look at this. BBC iPlayer 02001 error in. It is an MU6105, great TV. Even weirder, when I use So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. Everything appears ok until I try to run a seslected programme. Copyright 1995-2023 All Rights Reserved. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Use an IP Address checking website to see where your IP address is registered to. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. Unfortunately there are many reasons the error message is coming up. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. norm123, User profile for user: