Zero customer care. So any non-AU supplied items have different prefix letters in the serial#! The price has been fluctuating a bit but still cheaper than other places: ","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. '&l='+l:'';j.async=tru e;j.src=
Basically no customer service. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. They are clearly not truly interested in providing good customer service, only selling tools. are not covered by this warranty and will not be borne by Chervon. But nobody mentioned anything to me when I first set this up. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. We see that youre on the North America site but appear to be outside the U.S. and Canada. Their board of directors should try calling the help line and see what customers deal with. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. In my most recent encounter I have requested a call back several times. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. For the best experience on our site, be sure to turn on Javascript in your browser. EGO tools are backed by an industry leading 5-year warranty. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . EGO Power+ Outdoor Power Equipment and Portable Power Products. View Product View All Products EGO Owner Resources People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Be the first to know about new products, innovations, and offers. Be the first to know about new products, innovations, and offers. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Born in Melbourne, Australia in 1934 . Your receipt will be requested upon completion of this registration. var xmlHttp = new XMLHttpRequest(); Home Depot rep told me I should have taken the item to since they do repairs on site. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. EGO Power+ will NOT honor 3-year warranty if not purchased through EGO LM2000E | ProductReview.com.au From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. They will not listen to what you say. 2 weeks of on hold, nobody answers. xmlHttp.setRequestHeader('Content-Type', 'application/json'); I really like the EGO line except for the price of there batteries. For customer service contact us toll-free at: 1-855-346-5656. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Two states away. He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. For the best experience on our site, be sure to turn on Javascript in your browser. Lowe's gives you 60 days. The competitor is located in Australia; The following exclusions apply; . hbbd``b`@`B W Offer valid from 1st May - 30thJune 2023. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. The store will not work correctly when cookies are disabled. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. We use dedicated people and clever technology to safeguard our platform. Be the first to know about new products and innovations. So beware if you try to take them up on their "5 year" year warranty. We stand behind our products, so please call with any concerns or questions. After that, they said it would need to be repaired but it's covered under warranty. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products.
I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. JavaScript seems to be disabled in your browser. Thats why all our products are covered by extended warranties* that you can rely on. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. A small boy killed by another Russian missile attack on Ukraine is a Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. Anyone can write a Trustpilot review. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. JavaScript seems to be disabled in your browser. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. Resources and Support for EGO Owners | EGO What would you like to do? }; warranty claim is made, Chervon will replace the defective product or repair the fault. js.src = src; This company obviously doesn't care about customer support ! Be the first to know about new products and innovations.
Visit eReplacementParts.com to find parts for your EGO tools. This machine is much heavier than a gas mower. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`;
Free Delivery. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. Waited two weeks, had to call back again, and no one had done anything. maintenance and safe usage of your EGO POWER+ tools and batteries. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. window.lazySizesConfig = window.lazySizesConfig || {};
CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Called the warranty number on Thursday. Then I did leave a message that they did not return. (function () { Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. Why wasn't I told this during the initial claim? Warranty Policy | EGO Power Plus If you register your product, well have your information on file when you call us with a
I need to put a small deposit down ($20) with Home Depot. I will never buy one of their products again. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Low Price Guarantee and Free Delivery on orders above $99. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair.
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Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. EGO tools are backed by an industry leading 5-year warranty. When requesting warranty service, you must present the original dated sales receipt. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. I wish I never bought EGO product. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 '
EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. How about answering the phone ! Claim your profile to access Trustpilots free business tools and connect with customers. Do you have no warranty? ago HotSarcasm More posts you may like r/BMWi3 Join call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Battery works as expected until warranty runs out. Husqvarna 5 Year Domestic Warranty Program - All Mower Spares
EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! We stand behind our products, so please call with any concerns or questions. EGO CHX5500E Professional 56 Volt Charger User Manual They said to bring it to my nearest Home Depot and it gets sent out to be repaired. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Their board of directors should try calling the help line and see what customers deal with. Check out our extensive range online and in-store and grab our latest deals and bonus offers. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Over one hour waits. } EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. Price: $6,999 kit with six 12.0Ah batteries and charger. How many years can you expect an Ego lawn mower battery to last? I've talked to home depot about it, they do nothing. You have to do it through support (I had to do it two times). Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. console.error('Failed to load polyfill script ' + src); Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Called back a second time and did not get through after another hour. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. Defective products abound.
Ph Australia; 1300 000 346. Experience With EGO (Lawn Tools) Customer Support & Warranty. Warranty Policy | EGO POWER+ JavaScript seems to be disabled in your browser. Authorized Service Centers for Batteries? : r/egopowerplus - Reddit
Recently, my lawn mower decided to stop working. The store will not work correctly in the case when cookies are disabled. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in
I've charged my EGO 7.5Ah battery about 84 times. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Greenworks and EGO slightly differ when it comes to warranty plans. One dead boy in a nappy. Bought almost $1400 worth of Ego tools less than one year ago. Well the battery stopped working on the lawn mower after less than a year. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. The store will not work correctly when cookies are disabled. My lawn is 40'x30', doesn't take long to mow. Pulled out the powehead last weekend to do some trimming only to find it completely dead! T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. What would you like to do? * For defects caused by material or manufacturing fault. custom: {
Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. new Date().getTime(),event:'gtm.js'});var
","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. Redeem by 15th July 2023. Its here! Impossible to get thru to customer service. This company is truly a joke save your money, energy and time ! Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. EGO Tools | Total Tools Spring 2023 (about 3 months later) both batteries were dead. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower.
Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. Are you sure you want to close without saving? Whoever is in quality control needs to be checked on. They received the mower and the process began. For some reason he asked for the serial number of the charger that came with it. Be the first to know about new products and innovations. My wife just laughs at me even attempting to get a reply on the phone. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. View Details. Though everybody that I spoke to said "it's normal" to take this long. Really !!! } This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. For the best experience on our site, be sure to turn on Javascript in your browser. Where the product is repaired, Chervon may use refurbished parts. To make a claim,
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Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. If I could have given a zero star rating I would have. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. returned. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. The offer only applies to walk behind push and self-propelled mowers, it does not apply
I bought a zero turn mower and its dead less than a year after purchase.
to zero turn riding mowers. Wouldn't take a charge. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Takes all of 3 minutes. All rights reserved. I wont buy another Ego product. Your receipt will be requested upon completion of this registration. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. They took my lawn mower and it had to be shipped out of state to a repair facility.
This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product.