Did you find it helpful? Not a very cool market price wise but sometimes it's worth the artist and experience. Get buying tips about Ticket Websites delivered to your inbox. still haven't received tickets : r/stubhub - Reddit I received all 3 of my tickets 2 days after payment at the agreed price. MLB is partnered up with Stubhub's and is fully integrated with them. 1. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Spanish Nights Tickets - StubHub Reddit and its partners use cookies and similar technologies to provide you with a better experience. Why would seller unnecessarily delay ticket delivery? Provide the information they might require. It may be close to the event due to ticket delivery delays. How Much Does Home Ownership Really Cost? StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. I was then sure I was going to get hosed. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! So buyer beware. But, issues really are rare to happen in getting your tickets. I was also able to confirm that my sale had been moved from the Open category to the Completed category. Unsubscribe easily. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Any answers or advice is much appreciated. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Chat with the representative until a refund has been issued. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. . Be sure to include your email address, zip/postal code, and order number as well. Stubhub is a marketplace. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Some venues, artists, and teams don't release tickets until a couple days before an event. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Again, I did everything right. You're protected if events are canceled. We are changing the way you register and sign-in to the StubHub Community. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. until the fall, she was told by StubHub that she would not . Once we got into the venue we were told we had no seats that it was general admission. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. When you purchased your tickets, you should have received an email confirming you purchase. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! They (mlb) use this barcode system . After the switch, you will enter the email address you use to access the community in order to reset your password. But as those events near, they may come down in price in the absence of having a buyer. We are changing the way you register and sign-in to the StubHub Community. I called an hour before the concert to learn that my tickets were unavailable. OP the seller has until the "ready by" date. Seems like nothing but questions on this site with no answers. This company is horrible and they DO NOT care about their customers. Rather, those fees can fluctuate based on factors such as ticket price and demand. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Their customer service isn't much help either. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. I am in the same boat. StubHub obviously does not care about its customers and will find any way to take money from you. Make sure to ask the customer service agent to send you an email confirming your refund approval. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Hell they got there money so send the tickets. I am listing mobile Yankees tickets from Ticketmaster. Sure you have guarantee against fraud, but that's not the point. So, option - wait to deliver at the last minute. All Rights Reserved. You will enter your community username and new password and done! Sorry for the confusion. There are still tickets available it is just a very slow process," Smith Tweeted in March. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. We know this can be concerning. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? I said I sold my tickets already. I still show an option to transfer tickets in Ticketmaster but not to sell. . Great question. If StubHub asks you to return the tickets you . Third-party sellers and ticket-buying bots enrage Colorado music fans 4 Things to Know About Buying Tickets on StubHub - Nasdaq You will enter your community username and new password and done! Bought my tickets 4/6, said they would be ready 4/22. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. and we would be screwed. In most cases, tickets aren't issued until 24 hours before the event. Best Mortgage Lenders for First-Time Homebuyers. ConsumerAffairs is not a government agency. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. If you're using thewrong credit or debit card, it could be costing you serious money. Copyright, Trademark and Patent Information. After the switch, you will enter the email address you use to access the community in order to reset your password. same here, what I have learned is that someone can advertise tickets to sell, without having them. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Fan rewards: Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Understanding your order's delivery status Print. Danielle is the author of this solution article. Some people prefer to spend their money on experiences rather than things. We value your privacy. You can always deliver before this date. I purchased 3 pit tickets totaling 530 dollars. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Today was the last straw. I was told it would be taken care of and that I did not need to do anything. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. If I would have shut my account down the first day I called none of the others would have made it through.". When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. We can't ask them to send tickets earlier than the date in your order details. Solved: Selling tickets with delivery delay - StubHub Community I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Sometimes, StubHub only allows hard stock ticket sales. This info is used to verify your account. And so if you wait until you're within a few days of a given event, you might snag a great deal. I went on to lose both my original ticket value AND the charge to my account. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Listings are removed without . Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. ook at the 'Ready' date in the order details. But it won't charge you a fee just to list your tickets, so there's no risk there. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Re: Why would seller unnecessarily delay ticket delivery? On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Our content is intended to be used for general information purposes only. If you will get credit or a full refund on your original payment method. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. It may be close to the event due to ticket delivery delays. Thanks. After the switch, you will enter the email address you use to access the community in order to reset your password. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Cookie Notice At 11:49am California time, tickets were available using the Live Nation . Why does Stubhub wait until the day before the concert to send the tickets? Sellers often list tickets on StubHub weeks or months ahead of a given event. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I'm with this person. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Hey jbsmith! If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Ticket was sold and then canceled in this 3 hour period. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. 3. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Why does it out that date if closer to 24 hours? Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. The pit tickets jumped to 400 each. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. But when arrived no seats, they said I had general admission standing room only. Did you get the refund? This is based on when the seller told us they'd have the tickets. View complete StubHub Return Policy. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. I have sold ticket many times before, this is not my first time, never had a problem. I was assigned 2 seats, 67&68. Yes 24/7 customer support: It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Well start sending you the news you need delivered straight to you. They have nothing to do with it. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. If there were, we would look for replacements first and foremost as we want you at your event. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Thanks! Also, who has a printer sitting around in the room when they travel? I understand you offer guarantee, but I want to make sure I can actually get into the show. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . @captain-janeway - There could be several reasons as to why; some already being mentioned. I went through this exact issue a few weeks back. StubHub Returns and Refund Policies I was told, "This time it is nothing we can do." "Stubhub is saying they cannot refund buyers because sellers . Sometimes, events don't go off as planned. Some venues, artists, and teams don't release tickets until a couple days before an event. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Here's what you need to know. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. So sorry again for the concerns! No. Lindsay is the author of this solution article. Price wasn't my concern as long as I got them for her. When will I get my tickets from StubHub? : StubHub Many or all of the products here are from our partners that compensate us. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! It would have cost me 1300 for the same ones had I waited any longer. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Musicians can get sick and sporting events can get canceled. Guess what happened next concert started and seller finally emails the tickets. Copyright 2018 - 2023 The Ascent. You may not get them until just before that date. They are not a reputable company and will not help or rectify their mistakes. Sorry we couldn't be helpful. This company will not make things right, do not use this site. That means when you buy or sell tickets, they are only the intermediary. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. Help us improve this article with your feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The total price I had to pay was $400 for ticket and the fee. Click on 'Submit.'. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Thanks! Not sure how this malicious tactic is seen as legal. In fact, this card is so good that our experts even use it personally. Not getting your tickets until the day of the event has . So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Its location on this page may change next time you visit. Easy sales process: so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. All rights reserved. With this same logic I could be charged a fee for sleeping for more than 3 hours. Dial +1 (866) 788-2482. After the switch, you will enter the email address you use to access the community in order to reset your password. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? We can't ask them to send tickets earlier than the date in your order details. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Were all stressed! All Rights Reserved. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. I was told 4/11 they escalated my payment and I would get it in 24 hours. Mobile app: should i just buy elsewhere while i still can? StubHub Customers Cry Foul Over New Seller Payment Policy - Westword The Ascent does not cover all offers on the market. Use of this website signifies your agreement to our, / Understanding your order's delivery status. We are changing the way you register and sign-in to the StubHub Community. Great system right ?? For more information, please see our When that happens, you're guaranteed a full . Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Why does Stubhub wait until the day before the concert to send the tickets? This is why we do not list the specific seat #'s on our listings. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Ticket buyers and sellers say StubHub owes them after widespread event I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I am furious! I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. No. Waiting till the day of is bull****. The event is today and I still don't have my tickets : StubHub User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Danielle is the author of this solution article. StubHub is a great source for concert and sporting event tickets. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Scan this QR code to download the app now. Wtf.. Had a couple tickets up on StubHub for a couple weeks. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. It should be when you pay for the tickets then the tickets should be sent . Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Called them and they said oh well, no refund. Waiting till the day of is bull****. How do I sell tickets that have a delivery day on Ticketmaster? Nosebleeds were even more than what paid for pit tickets. It is not in a seller's best interest to cause issues for a buyer at the same time. Some teams, venues, or artists put delivery delays. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Cookie Notice If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. I bought tickets in November and there was a "delay" in transfer. Upon reading these reviews I became stressed out and felt like I may have made bad decision.