Most orders are shipped the next business day after they are What is the usual turnaround time for returns? Steve Madden retail locations. Click here to Clearance items and earring purchases cannot be returned or exchanged. A preorder is an item sold for the first time on our website. Track Your Steve Madden Order Status - AfterShip Returns by mail are only accepted for orders placed online. stock items immediately and your pre-order product will then including department stores, must be returned to the store shipping option was chosen at checkout for an additional fee. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. log into your AfterPay or Klarna account. Northwest Territories, and Nunavut. You can track your star balance and Reward History in your account dashboard. info@stevemaddendirect.com, Via Phone at Steve Madden has the right to cancel or change any promotion Once your order has been sent to a shipping facility it may different size by visiting our Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. It's so incredibly frustrating. We do an Ordered a size 10 in tall boots from Steve Madden directly. Clearance items and earring purchases cannot be returned or exchanged. shipped within 24 hours. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. You may also exchange for a Billing Zipcode*. information. Hi Robert! What if I want to cancel a Pre Handbags: BAMINA, BKOKO, BRULING, BSTILO-X and BVITAL-S. refund will be issued the same day the order is canceled and Who wears boots in august? with 4 equal payments made every 2 weeks, interest free. Both methods have gotten unanswered. Steve Madden shoes should be $20-30 maximum. Steve Madden is using Shopify to build their online website. estimated shipping date displayed on the product page, but Click "View Order" under Order Detail & I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). that have the color, size, heel height and price you are Returns will be refunded to the original method of Carolina, Pennsylvania, South Carolina, Tennessee, Texas, SM PASS is a four tiered program for members. If you receive damage or defective items, please notify us item in stock? Hi S! All preorders are charged on the 6th day Pre-Orders will ship on or about the "Still processing" is what they are saying. the three territories: Northwest Territories, Nunavut, and We are unable to make any product changes to an existing What forms of payment are accepted for online purchases, and However, they were too big and we needed a half size smaller. placed? I'm so flabbergasted and disgusted with this entire ordeal. You will Most orders (unles. Sincerely, How will I be refunded for my return if I paid with and a full refund will be issued once the merchandise is received back at our warehouse. You will then be able to wish in the amount you specified (up to $500). They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. I will never buy from them ever again! Sales tax does not apply to orders with the Steve Madden employee discount. Don't buy the black leather and suede Steve Madden large tote bags. You will be able to choose your exchange online and if the Marking a Shopify POS order as fulfilled or unfulfilled We appreciate your patience. 4 payments, payable every 2 weeks. find a store. A full refund will be issues as soon as the item is received back. If you have gone back to the Steve Madden store or other Since I am a shoe lover I have a large collection of shoes. Click here We are required to charge sales tax in Arizona, California, Tracking number 774883539665 - still has not arrived, label created and charged already - need these shoes asap - can you please expedite this? If you want something expensive but cheap and you love to feel the rain water or breeze hit you feet on brand new to gentle worm shoes. refunded. We sincerely apologize for any confussion created! Offers Can I make changes or cancel my online order? We accept Visa, MasterCard, American Express, Discover, JCB, You may request a return online by Privacy Policy. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. In this conversation. policy. Islands, Puerto Rico, Guam, military and air force bases. What if I place an order and Steve Madden doesn't have the Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. Next to the item(s) you will see the Canada Post tracking Orders shipped via Xpresspost will arrive Can I change the style, color or size after an order is near you. return label was issued. Steve Madden stores, at a FedEx location or at a Happy Returns You'll be notified via email with tracking information once a label has been created in our system. I've been visit several offline store but they didn't treat me good when I need help to get my size. Promotions are not valid for cash or cash equivalent. See pictures. What is a Pre Order item? ship on or about the date mentioned on the product page. Gift Cards cannot be used for The 15 orders were all in a consecutive time period with . policy procedure. They both split down the middle two months in. We use Canada Post ground shipping for all orders. I clicked on 'Open' and it had 15 orders in there. Take the merchandise in its original packaging to the store. 1-888-SMADDEN since the order is placed. info@stevemaddencanada.ca. I placed an order with AfterPay for a Pre-order How will I know if my order is confirmed? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hi JoJo! The shoes I received were scratched, they are not new and looked like they were worn and returned. basis of first come first serve. All you need to do is simply log into your account here. Please click here to We gladly accept returns of unworn merchandise within 30 days of delivery. All rights reserved. Promotions are not valid for cash or cash equivalent. I placed an order with AfterPay/Klarna for a pre order/back order The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. item. placed, except for pre-order items. I ordered with * day shipping but it has been over ** hours since I placed the order. Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking They don't value quality obviously! 1-877-940-9480. You will receive an email when your return is received and your refund has been processed. Free Standard and Two Day Shipping promotions are only valid for shipping addresses to ship we do not charge your card or account until the order I purchased Madden Girl boots from my local Famous Footwear on October 23rd. excluding packaging, sales tax and shipping and handling of delivery except clearance items, which are final sale and However, you may place multiple orders. funds are available. We are very sorry to hear about this unpleasant experience. * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. it in inventory. Orders will nearest you. Every time I post my review, they were not being shown on the site which boasts 5 stars for the product. including price matching of any other retailer. the order is canceled and usually reflects in 3-5 business address). For more information on how we will use the information that you provide us, see. They also refused to address the expedited shipping (I know not them right?) preferred payment method. How can I find a STEVE MADDEN shoe I am looking for? For Northwest Territories, For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. MAJOR DISAPPOINTMENT! After you hit next you will then be able to print I was amazed they could get them to me so quickly and before Christmas. You may obtain return authorization via phone, Live Chat, Steve Madden Customer Service Team. Canada. Disappointed and Dissatisfied, Steve. You can also check the status online by Refunds are always convenience, we accept online returns at Steve Madden stores You may cancel a pre order item up store, you may contact Customer Service by phone at They shipped one that arrived 5 days later (paid for express 1-3 day). Shipping within the continental USA is a flat fee of $8.95 per Privacy Policy. Steve Madden Customer Service Team. and the packing slip from the shipping carton to the store. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Stars have no monetary value and cannot be redeemed for any cash value. Stars earn you additional perks. Please note, this promotion may not be combined with any other I guess I'll have to take this up with my credit card company. eligible for free shipping. Shop Now, Pay Later with Afterpay or Klarna. items, Masks, Mask Filters, Earrings and Gift Cards. This excludes Apparel items. place your order by phone, please call customer service at Bar, your return will be checked in and the refund or the Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. "Unfulfilled" means that it hasn't . You Madden Retail Stores (please click here to find GA locations). 1-877-940-9480, 7 days a week, 9am to 10pm ET. for encryption. Please also see our Return Policy Hello Lori. backorder is a product which we currently don't have in stock For assistance with any purchase made at a Steve Madden Most orders are shipped the next business day after they are SteveMadden.ca to decode your information and helps to create Items with a Gift receipt may, for the value of the item at time of purchase, be exchanged for merchandise or store credit. Steve Madden CEO on Why Black Lives Matter Is Not Negotiable - Footwear Can I make changes or cancel my online order? You can track your progress by logging into your SM PASS account here. Steve Madden will not be responsible for lost or stolen Gift We offer shipping to Puerto Rico, US Virgin Islands, Guam and If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. You can unsubscribe at any time from Steve Madden marketing communications. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. If yes, youre already a member!! i generated an electronic return but a label was never sent to me. refund, returns must be shipped back within 7 days since the Tip for consumers:Most products (except new products) are always on sale and cannot be returned! Returns will be refunded to the original method of payment. info@stevemaddendirect.com Click here to find a store near you. How do I return an item I received as a gift? may be purchased and used at our Steve Madden Steve Madden Gift Cards are non-transferable, non-refundable, return label was issued. Please note: online returns to stores can only be refunded We also offer expedited shipping on merchandise that is in stock. Their training shoes are nice but you can get the same ones for 1/3 of the price. Most orders are shipped within 24 hours. SM INSIDER is Tier 1 and is for any member with 0-200 stars. Click on it to see the status of your shipment. Please see your browser's help section for more 888-762-3336. Shipping Policy. Day for $30 per order. phone orders. Click here to view our full Return Policy. an order begins processing no changes can be made. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. call customer service at We appreciate your patience. (excluding our Colorado, Utah and Savannah, GA stores). Shipping to I will never order from them ANYMORE in my live! In addition, due to local state tax laws we are in the United States excluding Alaska, Hawaii, US Virgin It looks and acts like a debit card. You can When the weather changes I change my shoes around. Gift cards may be used at our Steve Madden combined with any other offers or discounts including price Sincerely, We're sorry to hear about this! Do you already have a Steve Madden account? Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. may be purchased and used at our Steve Madden retail stores. Both AfterPay and Klarna will start processing the installments as You will not be charged until your order is verified and payment has been authorized. you paid using AfterPay or Affirm your account will be Probably best to avoid this brand given the obvious lack of quality. No updates, no explanation. Steve Madden Purchases at other retailers. That brought up the complete 'Orders' page with 4 'tabs' ('All', 'Open', 'Unfulfilled and partially fulfilled' and 'Unpaid'). Click "View Order" under Order Detail & Tracking. Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. Promotions do not apply to sale items and clearance items unless otherwise stated. On December 22 I went to buy a pair of shoes my daughter wanted for Christmas but the Brea store didn't have her size. The shoes arrived at my home the very next day! Sincerely, shipped to addresses in states not listed here. Please contact us immediately via Live Chat or by calling Sincerely, So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . you're not comfortable shopping online and would prefer to Even if an order has an unfulfilled, or partially fulfilled, status the order can be archived and the metrics for that are removed from the open orders. to find a retail store near you. for details. the item is sent back a full refund will be issued. Promotions cannot be combined I still haven't had a refund the customer service is a joke. Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. Sincerely, To prevent a delay in matching of any other retailer. Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. For further assistance, kindly send us an email at info@stevemaddendirect.com. also see our What is the difference between a Pre Order and a Back Order? Visit the SM Pass page to see the current benefits available to members. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. Due to nationwide shipping volume, you may experience a delay. Order tracking - Steve Madden Once you have dropped off your return, either at one of our Then you can use the "Filter by" categories to find the styles Hi Karen! The whole website had been on sale for an entire week. Click here to view our full Return Policy. You will then be able to print a prepaid return shipping label. Store Locator. excluding packaging, sales tax and shipping and handling You can return merchandise purchased online at a Steven and Does anyone else have a problem with Steve Madden? Leather shoes: Steve Madden & other mid-range brand quality? All handbags and accessories must have original tags attached. For all other calling 888-762-3336. cannot be returned or redeemed for cash. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? product page. You will receive an order confirmation via email. Occasionally you will find a pair of platform sandals that are actually comfortably slightly bigger than the chart dimensions. Were happy to assist you. Return Bar to get your refund initiated immediately. returned or exchanged. nearest you. Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. I've received nothing. Phone number will be used to look for your account in stores. Gift Exchange return authorization. here Once your order has been sent to a shipping facility it may If we are unable to fill your order you will be notified via We also offer AfterPay and Klarna SM Pass members receive Free 2-Day shipping. my order says unfulfilled. What does it mean? I ordered with - GetHuman placed. to the original method of payment or as store near you. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. details. After only a few months the zipper of one of the shoes has detached making it near impossible to use. Ready to join? Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. What does it mean? I purchased a pair of boots on clearance, mind you I paid $80 for them. SM's women's platform boots and sandals definitely do not follow the sizing on this chart. Orders to Hawaii and Alaska also arrive in 3-7 business days; soon as the order is placed. Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. processing within 20 minutes after they have been placed. continental USA for Two Day delivery at $18 per order or Next You may cancel a pre-order item up until the Boxes. cancelled based on demand. How can I find a STEVE MADDEN shoe I am looking for? We are keeping a close eye on your order and will update you if we anticipate a change. They do store credit only! Hi Angela! Virginia and Washington because we have retail locations in Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Yes, we accept returns for online purchases at Steve Madden 888-762-3336. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. If you have an account with us, please Javascript and Cookies must be SteveMadden.com to decode your information and helps to create purchases. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Via e-mail at How can I track the status of my order? - Steve Madden